What data capture accuracy can you guarantee? Answer: At Formax, we understand that accuracy is of utmost importance when it comes to data capture. That's why we utilize advanced technologies and a team of experienced professionals to ensure that your data is captured with the highest level of accuracy possible. We guarantee an accuracy rate of 99.5% or higher, depending on the complexity of the project and the quality of the source data. We also employ rigorous quality control processes to detect and correct any errors or discrepancies that may arise during the data capture process. Our commitment to accuracy and quality ensures that you can trust us with your most sensitive and critical data.
How fast can you process my work? Answer: At Formax, we understand that time is of the essence when it comes to data conversion and BPO services. That's why we are committed to providing fast and efficient services to our clients. In most cases, we can process your work in less than 24 hours, depending on the complexity of the project and the volume of data involved. However, we will work with you to establish a timeline that meets your specific needs and ensure that your project is completed within the agreed-upon timeframe. Our goal is to provide you with high-quality services in a timely and efficient manner, so you can focus on your core business activities.
Who will I interface with throughout the relationship? Answer: At Formax, we value strong relationships with our clients and believe in providing exceptional customer service throughout the entire engagement. When you partner with us, you will be assigned a dedicated project manager who will serve as your primary point of contact throughout the relationship. Your project manager will work closely with you to understand your unique requirements, answer any questions you may have, and ensure that your project is completed to your satisfaction.
Additionally, we have a customer support team based in the United States that is available to assist you with any inquiries or concerns you may have. Our team is highly knowledgeable and responsive, and is committed to providing the highest level of customer support possible. With Formax, you can expect a seamless and transparent engagement, with clear communication channels and a team of professionals who are dedicated to your success.
How does Formax offer such low rates? Answer: At Formax, we understand that cost is an important consideration for our clients, and we are committed to providing cost-effective solutions without compromising on quality. One of the ways we are able to offer low rates is by leveraging our production facilities in China. With our production facilities strategically located throughout China, we are able to take advantage of some of the lowest labor rates in the world, without sacrificing quality.
In addition, we utilize advanced technologies and streamlined processes to maximize efficiency and minimize costs. We also continuously monitor our costs and identify areas where we can make improvements to our operations to drive greater efficiencies and cost savings. Our goal is to provide our clients with the highest quality services at a competitive price point, so they can focus on their core business activities and achieve their objectives.